Beetll.ai
Services · 02

AI product support,
for systems already live.

For teams whose AI features are in front of users — and now need to be more accurate, cheaper, faster or simply more predictable.

Overview

Launch is the beginning, not the end

AI systems change after launch. Usage patterns shift, data drifts, model providers update their models and costs creep up. Without a way to measure quality, teams find out about problems from their users.

We start with an audit of the system as it runs today — architecture, prompts and models, data flows, evaluation, costs and failure modes — and give you a prioritised list of improvements. Then we help you deliver them, and put evaluation and monitoring in place so quality stays visible.

We support systems we built and systems we didn't, including LLM features, retrieval pipelines, agents and classical machine learning models.

Who it's for

A good fit if…

  • —Your AI feature works in demos but is inconsistent for real users
  • —Model or API costs are growing faster than usage
  • —Latency is hurting the product experience
  • —Nobody can say with confidence whether the last change made things better or worse
  • —The original builders have moved on and the system needs an owner
Outcomes

What you can expect

  • —A clear picture of where quality, cost and latency are lost
  • —Measurable improvements against an agreed baseline
  • —Evaluation that catches regressions before users do
  • —A senior team to call when something breaks
Scope

What support covers

01

System Audit

A structured review of your AI system end to end — architecture, models and prompts, retrieval, data pipelines, evaluation, security and cost — measured against how it behaves on real traffic.

  • —Architecture & code review
  • —Failure-mode analysis on real usage
  • —Cost & latency breakdown
  • —Prioritised improvement roadmap
02

Quality & Cost Optimisation

Targeted work to make the system better and cheaper: prompt and retrieval tuning, model selection and routing, caching and batching, and fine-tuning or distillation where it pays off.

  • —Prompt & retrieval tuning
  • —Model selection & routing
  • —Caching, batching & token reduction
  • —Fine-tuning & distillation
03

Evaluation Programmes

The measurement layer many AI products lack: curated test sets, automated and human-reviewed evaluations, and dashboards that show quality over time.

  • —Test sets built from real usage
  • —Automated & LLM-as-judge evals
  • —Human review workflows
  • —Regression gates in CI/CD
04

Ongoing & On-call Support

A retainer for teams who want senior AI engineers on hand: monitoring, incident response, model and provider upgrades, and regular quality reviews.

  • —Monitoring & alerting
  • —Incident response
  • —Model & provider upgrades
  • —Regular quality reviews
Engagement

How it works

01
Audit

We review the system, its data and its traffic, and agree a baseline for quality, cost and latency.

02
Prioritise

A ranked list of improvements with expected impact and effort, agreed with your team.

03
Improve

We ship the changes with your engineers, measuring each one against the baseline.

04
Sustain

Evaluation, monitoring and — if you want it — ongoing support to keep the gains.

Deliverables

What you receive

  • —Audit report with prioritised recommendations
  • —Baseline and improvement metrics
  • —Evaluation suite integrated into your pipeline
  • —Monitoring dashboards and alerts
  • —Runbooks for common incidents
  • —Regular quality reviews (on retainer)
FAQ

Common questions

Can you support a system you didn't build?

Yes. Much of our support work starts with someone else's system. The audit is how we get up to speed quickly and safely before changing anything.

What access do you need?

Read access to code, configuration and logs for the audit — ideally in a staging environment. We agree access levels up front and work within your security policies.

How is support structured?

Usually as an audit first, followed by either a scoped improvement project or an ongoing retainer — whichever suits your system and your team.

Do you only work with LLM-based systems?

No. We support LLM features, agents and retrieval systems, as well as classical machine learning and deep learning models.

Next step

Let's talk about AI Product Support.

Discuss your project
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